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These terms set out the rules that apply when you use 3999ba — your account, your transactions through Nagad or Upay, and everything you access on this platform. Reading them before you start means no surprises later; your continued use of the account confirms you accept what is written here.
These terms form the agreement between you and 3999ba for any account activity carried out on this platform. They apply from the moment you open an account and remain in force for as long as that account exists. We may update these terms when our services change, when regulations affecting eligible regions shift, or when we add new account features — and we will make the updated version available here. Your use of the account after an update is posted counts as acceptance of the revised terms. Where your account involves wallet transactions — for example, funding through Nagad or Upay — the terms covering those transactions sit within this agreement. We do not override the policies of those payment providers; where a conflict exists, you should read both sets of terms together. Access to 3999ba depends on your local law and the eligible regions we serve, and nothing in these terms creates a right to access where local law does not permit it. If you have a question about a specific clause, the support routes listed on this page are the right place to start.
These terms cover your 3999ba account and the activities that run through it. Not everything you encounter on or around the platform sits inside this agreement — understanding the boundary helps you know where to look when something needs clarifying.
Logging in, managing your profile, updating your mobile number and reviewing your transaction history all fall directly under these terms. Any step you take inside your signed-in account area is governed here.
Deposits and withdrawals processed through Nagad or Upay are covered by these terms on the 3999ba side. The payment provider's own rules also apply simultaneously; we do not override them.
Game content supplied by studios available in the lobby — including titles across slots, live casino and the sportsbook — is subject to these terms while accessed through your account. Individual game rules are shown inside the game itself.
Services operated independently — such as the Nagad or Upay apps, your mobile network, or any linked third-party site — are not governed by these terms. We are not responsible for their content or performance.
These terms are not one-directional. You have specific, actionable rights that you can exercise through your account or by contacting support directly. Knowing what they are saves time when something needs attention. You can review your full transaction record — deposits, withdrawals and adjustments — from inside the account history section at any time. If a detail on your account is wrong, such as a contact number or linked wallet identifier, you can request a correction through the support channel; the support team will tell you which verification steps apply. You can also ask us to explain how a specific term applies to your account, and we will respond through the same contact route. Where you believe a charge or account action was applied in error, you have the right to raise that as a dispute, and we will review it against the record on file. These rights sit alongside any protections your local law already provides — they do not replace them.
Open the transaction history section of your account to see a full log of deposits, withdrawals and account adjustments. No support request is needed to view this.
If your registered mobile number, linked Nagad or Upay identifier, or other account detail is inaccurate, contact support to start the correction. Verification steps will be shown at that point.
If a clause in these terms is unclear, send your question through the published support route. We will clarify how it applies to your specific account situation.
Where you believe an account action was applied incorrectly, you can flag it as a dispute. We review each case against the account record and respond through the same channel you used to contact us.
If these terms raise a question you cannot answer by reading the published text, the routes below are how you reach us. Use the channel that suits your situation — routine account questions and formal disputes both go through the same paths.
Open the chat widget from any page in your signed-in account. This is the quickest route for account-specific questions about how a term applies to your situation.
For written records of a dispute or a detailed policy question, use the email address shown in the Contact section of the site. Responses arrive in the same thread so the exchange stays on record.
The Help section inside your account lists answers to common terms-related questions — account closure, transaction records, wallet linking and eligibility — before you need to contact the team directly.
These terms also describe how we handle the data your account generates and what security measures are in place. We keep this information factual and tied to what is verifiable in your account.
We retain your account data — including transaction records for Nagad or Upay activity — for as long as your account is active and for the period required after closure. The exact retention period is stated in the Privacy Policy linked from the footer.
We use session cookies to keep you signed in across pages on mobile and desktop. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how your account session behaves on the platform.
Access to your account is protected by the credentials you set at registration. If you suspect unauthorised access, use the account security section to update your password immediately, then contact support through the live chat route.
To request an account closure, a data export or a correction to stored details, contact us through the published email or live chat route. We will confirm the steps needed and the applicable timeframe in our response.
These are the questions we receive most often about how our terms work. If yours is not here, the support routes above are the right next step.
Yes. Any deposit or withdrawal you process through Nagad or Upay on your 3999ba account is covered by these terms on our side. Your payment provider's own terms apply at the same time — both sets are relevant to how that transaction works.
When we update these terms, we post the revised version on this page. Your continued use of the account after the update is posted counts as acceptance. If a change materially affects your account, we aim to make that clear in the updated text.
Access depends on your local law and whether your region is eligible. Nothing in these terms creates a right to access where local law does not permit it. Check the eligibility information in your account or contact support if you are unsure about your specific situation.
Contact us through live chat or the published email address and describe the specific action you are disputing. We will review it against the account and transaction record on file and respond through the same channel with our findings.
Your transaction history is inside your signed-in account area. It shows all deposits, withdrawals and account adjustments. No support request is needed to view it — open the history section directly from your account menu.
You can request account closure by contacting us through the published support routes. Data retention after closure follows the period stated in our Privacy Policy. We will confirm the steps and applicable timeframe when you make the request.